Can PetChipHelp change my microchip details?
No. Official keeper details are controlled by the database holding the microchip record. We explain the process and help you prepare for it.
Frequently asked questions
Pet microchip questions, answered simply
Start here if you are unsure which process applies to your situation.
How do I know which database has my pet?
Start with the microchip number and use the UK-approved lookup route referenced by GOV.UK. If you do not know the number, a vet, rescue centre or dog warden can scan the pet.
What if the previous owner will not respond?
Contact the database and use its transfer/dispute process. The operator may ask for evidence and may contact the currently registered keeper.
What evidence might help a transfer?
Depending on the database, useful documents can include adoption or purchase paperwork, vet records, insurance documents, a pet passport and correspondence showing how the pet came into your care.
Do I have to pay to update details?
Some database operators charge for certain updates or services. Check the operator's official pricing before paying.
Is a microchip the same as GPS?
No. A standard pet microchip is scanned at close range to read its identification number; it does not continuously transmit the pet's location.
What should I do if my pet is missing?
Report the pet missing to the microchip database, make sure your contact details are current and contact appropriate local vets, rescues and authorities. If theft is suspected, report it to police.
Is PetChipHelp affiliated with Petlog or other databases?
No. PetChipHelp is an independent guidance service and is not presented as an official microchip database.