Why PetChipHelp exists
Pet owners often know that something is wrong with a microchip record but do not know which database holds it, which process applies or what information may be needed. PetChipHelp turns those problems into clear next steps.
Our aim is to help you reach the correct official database quickly instead of contacting multiple providers or creating conflicting registrations.
What we help with
- Finding the database: identify which provider appears to hold a pet's microchip record.
- Updating details: understand how to change an address, phone number or email address.
- Keeper transfers: understand the process when a pet changes keeper or the previous keeper is still registered.
- Lost paperwork: work out how to recover a chip number or locate the correct record.
- Imported pets: understand the difference between travel documents and UK database registration.
- Lost or stolen pets: find the right database and the appropriate next steps quickly.
How we work
We provide independent guidance and practical checklists. We do not claim to be a microchip registry and we do not hold the official keeper record.
Where an official change is required, the database provider that holds the registration remains responsible for carrying it out or approving it.
Independent service: PetChipHelp does not hold official keeper records and cannot directly edit a pet microchip database.
Need help with a microchip now?
Start by identifying the database that holds the record.