Gather useful evidence
- Purchase or adoption paperwork
- Messages or receipts relating to the transfer of the pet
- Vet records showing the pet in your care
- Rescue or breeder documentation
- Any existing microchip paperwork
If the previous keeper refuses
Explain the situation to the database rather than attempting to create a second record. The provider can tell you its dispute or evidence process and what it can do in the circumstances.
PetChipHelp is an independent guidance service. We can help identify the database and explain the process, but official microchip records are changed by the database provider that holds the registration.
Have the microchip number?
Check which database appears to hold the record, then go straight to the right provider.