Common reasons owners search
- You have moved house
- You adopted the cat from another keeper
- You lost the original paperwork
- A vet scanned the chip but you do not recognise the database
- You need to report the cat missing
What happens next
Once the provider is identified, follow that database's own process for account access, keeper changes or lost-pet status.
PetChipHelp is an independent guidance service. We can help identify the database and explain the process, but official microchip records are changed by the database provider that holds the registration.
Have the microchip number?
Check which database appears to hold the record, then go straight to the right provider.