Is your pet registered with SmartTrace?
If you are not certain, enter the pet's microchip number into the PetChipHelp finder. If the lookup returns SmartTrace, use the provider information returned by the finder for the official next step.
Common SmartTrace questions
- How do I change my address or phone number?
- How do I transfer the pet to a new keeper?
- What if the previous keeper is still registered?
- What if I have lost my microchip paperwork?
- How do I report the pet lost or stolen?
Updating an existing record
The microchip itself normally does not need changing when your address or keeper details change. The registration held by the database provider needs to be updated. Use the provider's official account or support process rather than creating another registration just to work around an access or transfer problem.
Changing keeper
If a pet has changed keeper, the database may require action from the currently registered keeper or supporting documents. Keep purchase, adoption, breeder, rescue and relevant vet records available until the transfer is resolved.
Check the chip before contacting anyone
Use the chip number to confirm the database and get the provider details returned by the lookup.