Check the mismatch
- Ask a vet to rescan the pet
- Compare the scanned number with certificates and vet records
- Check each number through a database lookup
- Contact the relevant provider rather than guessing which record is correct
- Do not publish either full chip number publicly
PetChipHelp is an independent guidance service. We can help identify the database and explain the process, but official microchip records are changed by the database provider that holds the registration.
Have the microchip number?
Check which database appears to hold the record, then go straight to the right provider.