Old email on microchip record

Pet Microchip Registered to an Old Email Address

If you have lost access to the email used for your microchip account, avoid creating a duplicate record. Identify the database and ask it to recover or update the existing account.

Find the microchip database Get assisted help

Prepare before contacting support

Microchip number
Pet name and description
Old email address if known
Your current contact details
Any registration, vet or adoption paperwork

PetChipHelp is an independent guidance service. We can help identify the database and explain the process, but official microchip records are changed by the database provider that holds the registration.

Have the microchip number?

Check which database appears to hold the record, then go straight to the right provider.

Check the chip number