Microchip account access

Can't Log In to Your Pet Microchip Account?

Login and password-reset problems appear repeatedly in pet-owner enquiries. The first step is making sure you are trying to access the same database that actually holds the chip record.

Find the microchip database Get assisted help

Try this first

Find the database using the chip number
Use that provider's password-reset process
Check spam or junk folders
Try the email address previously used for the pet
Contact the database if recovery fails

PetChipHelp is an independent guidance service. We can help identify the database and explain the process, but official microchip records are changed by the database provider that holds the registration.

Have the microchip number?

Check which database appears to hold the record, then go straight to the right provider.

Check the chip number